Going forward, as of the posting of this message, we will be utilizing the GSSNV Member Support only for member-to-member, troop or girl sharing, until the group is phased out on March 22, 2018. We understand that the group led solely by volunteers, https://www.facebook.com/groups/1895549597353868/ is available for you to join immediately. We recommend for member-to-member or troop-to-troop sharing, that you request to join this group.
Any questions, concerns or ideas for GSSNV council staff, including those to the CEO, to answer on any operational issue must be submitted through firstname.lastname@example.org.
The way in which we have been doing business on this page to handle individual issues, is not working and is not sustainable, and as such has led to a level of discourse on this site which is routinely not in keeping with the spirit of the Girl Scout Promise nor Law. In addition, many of your questions are often embedded in a 30-50 or more, comment thread under one post requiring additional time to discover your questions.
In the future, if we see several cases come in to customer service for an issue, we can then communicate back in an orderly and complete fashion to everyone. Everyone will have the opportunity to then see the same response to a question at the same time. More importantly, the system allows us to document your emails and calls, and to manage the case notes from one staff member to another.