Good afternoon, my Girl Scout family. As a result of Friday’s ACH error, my heart is breaking because I know of the disruption, disappointment, and failure of trust that you must feel towards the Council staff and towards me, your Interim CEO. I am saddened to tell you that this was indeed a human error on our part and be assured that this aspect will be addressed in the days to come. As a representative of GSUSA in Southern Nevada for the past 18 months, words cannot express my deep apologies for this egregious error.
The first ACH on March 2, 2018 went through successfully. The second ACH on March 16th went through successfully, however the results were not accurately loaded into eBudde. As a consequence, twice the amount was swept from accounts in error.
When we became aware of this early Friday morning, we immediately reversed the ACH. All funds from the third ACH will be returned to your account on Monday, March 26th. Any fees incurred to your Troop as a result of our mistake will be fully reimbursed.
We will be reinstating the corrected sweep on Wednesday, March 28th.
If you’ve incurred any overdraft fees, please complete this form no later than Thursday, April 5th at noon.
We will credit back fees on Friday, April 6th.
As I prepare to onboard a new CEO, have confidence that the lessons learned during this cookie season are well documented and will be reviewed in detail with our new CEO. And I further commit to you that we will have a plan in place to assure that you, our volunteers, will have a voice in planning and executing the 2019 cookie program. Look for a cookie survey in your email this week and the formation of the 2019 Cookie Committee to come.
For now, on this Saturday, my focus is on you our volunteers, leaders, and parents. I know that we are blessed to have your time and talents to assist us in carrying out our Girl Scout movement.
Once again, I offer my sincerest apologies and can only hope that you accept my apology in the spirit of Girl Scout sisterhood. I would welcome hearing from you directly.
Always your sister in Girl Scouts,
Girl Scouts of Southern Nevada