As was announced in a June 2 post to the private “Troop Services” group on Facebook, Girl Scouts of Southern Nevada is in the process of upgrading all of our Facebook accounts in an effort to provide better customer service, enhanced security, and improved communication to our members. We would love to take a moment and explain in a little more detail what will be changing, why it is being changed, and what it will mean for all of our valuable members.
As was touched on in the June 2nd post, Facebook is sunsetting groups as they were originally designed; this is especially true for businesses. Groups were originally designed for individuals with a shared interest to share and communicate together in a single location. They were never intended for businesses to use them as a support channel. GSSNV has been receiving increasing pressure from Facebook to stop using the “Troop Services” group as a support channel, but we didn’t have a viable replacement until now. With the recent launch of new Facebook for Business platform, businesses can now create internal accounts for employees to monitor business related pages. They have also finally allowed for business pages to be members of “support” and “community” groups as long as they are a subsidiary of a business’ page.
What does this mean for the members?
Shortly before August 1, a new business friendly support group called “GSSNV Member Support” will be created as a subsidiary of the main Girl Scouts of Southern Nevada Facebook Page (https://facebook.com/girlscoutsnv). This will be a private group only available to those with current Girl Scout memberships (just as the Troop Services group is now). Our newly created customer care team will be monitoring it regularly during business hours and will be able to respond to questions within one business day. With this transition on August 1, the original “Troop Services” group will be shut down and deleted.
The safety and security of our girls and members is always our highest priority. At this time, we cannot verify definitively that all 800+ current members of the group are active Girl Scout members. With all of the historic and legacy information in the group, it has been decided that it will be safer for all members if this group is completely deleted and a new group created in it’s stead.
We completely understand that this change may be difficult. We appreciate all of your patience as we complete this transition and welcome any feedback you may have regarding this. We can be reached during business hours by phone at (702) 385-3677 or you can email us anytime at firstname.lastname@example.org.
Happy Girl Scouting!