2018 Week 4 Cookie Update

2018 Week 4 Cookie Update

Good evening everyone,

As you know, troop initial orders are due this evening at 11:59pm PST. We have been diligently processing girl addition requests into eBudde. We believe that any requests to add girls into eBudde that we received before 5pm will be processed today. If you emailed to add a girl to your troop after 5pm (or feel that your email from earlier may not have made it to us), please follow this process to have them added:

  1. Send an email to customerservice@girlscoutsnv.org with the following information:
    • List of the girls that are missing
    • The amount of packages that need to be assigned to each girl
  2. Enter these girl’s cookie orders into the “other” section in eBudde
  3. Submit your order

Warehouse Update

As a reminder, this year the main cookie cupboard and Mega-Drop are located at our delivery agent’s warehouse. They are Berger Allied Moving & Storage located at 600 E Cheyenne Ave, North Las Vegas, NV 89030.

We are finalizing the hours for our Mega Drop on the 2/17 with the warehouse. As soon as we confirm that the warehouse will be able to receive the number of troops we anticipate coming, we will get that loaded into eBudde so you can select this location and your time from the “Delivery” tab in the system. We are hoping to have this up no later than tomorrow morning. Until then, since you are currently unable to pick a delivery time when you submit your order, do not worry, your order is still being submitted and you are able to log back in and choose a delivery time tomorrow.


Service Unit Delivery Stations

If you are a Service Unit Team member and would like a delivery station in your area, please fill out this form to let us know and we will get it entered into eBudde for the troop to select. Some key notes about running a delivery station:

  • You can restrict your station to just your service unit, but not to specific troops in your service unit
  • Once your service unit has selected their times, you can open this location up to sister service units if you choose
  • The delivery station does not have to be the same day as the Mega Drop (February 17), and can be the following week (Mon-Sat)

Seas the Day T-Shirt

We have had some questions about our wonderful troop pre-sales incentive, the Seas the Day T-shirt. If your troop qualifies, and you would like every girl in your troop to receive the shirt, every girl must have at least one package associated with her initial order. For example, if your troop average is 300+ but you know that one of your girls is only participating in booth sales (but you would still like her to have the troop t-shirt), you will need to assign at least one package to her in eBudde so the system knows that she is “active.”

If, after you have submitted your order you need to make any changes, please let your Service Unit Product Manager know so they can help you unlock your order and make any necessary changes! If you can’t get ahold of your Service Unit Product Person, please email customerservice@girlscoutsnv.org and council will be happy to help!


Vons Times

Some folks have noticed some discrepancies between various Vons locations. For this year, some locations were sourced on a location-by-location basis, and the other locations were sourced through the corporate offices. This has lead to a some different times depending on how booths were sourced. Next year, ALL Vons booths will be provided by the corporate offices and they will all have the same time based on what they are willing to provide us that year.

Thanks again for all that you do and please let me know if you have any questions!

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

Midweek Cookie Updates

Midweek Cookie Updates

Good evening everyone!

To make sure we keep everyone updated with all of the latest news regarding the cookie sale, I have some great updates for you today.

Social Media Violation Process

I have received a number of emails from concerned cookie parents and troop leaders that have witnessed others violating GSSNV’s and GSUSA’s social media sales and advertising policies. I wanted to let everyone know the process we are taking in resolving these complaints.

  • First, before we can speak with a selling parent or volunteer about the violation, we need proof of the infraction. The best proof is a screen shot of the post on a social media site. Do not fear if you are the one supplying the evidence, we will make sure we remove all trace of where the image came from before we send it to the violator. Once we have that proof, we will issue a preliminary warning to the selling parent or volunteer. In many cases, the violator didn’t even know they were infringing on the policies and they are happy to do what it takes to comply. If they agree to remove the offending post and they do not post another one like it after this warning, the issue will be considered resolved.
  • If they do not agree to take it down, or they violate the policies again after their first warning, I will issue them a second and final warning. Again, if they agree to remove the offending post and they do not post another one like it after the final warning, the issue will be considered resolved.
  • Lastly, if they do not agree to remove the offending post, or they violate the policies a third time, GSSNV will impose penalties up to removing the selling parent or volunteer AND their Girl Scout(s) from the product program (Fall and Spring sales).

This is not something we ever want to do and will do everything in our power to work with the violator to avoid this outcome. That being said, the safety and security of our girl members is of utmost importance and these policies are in place to protect them.


How the Cookie Crumbles

Some volunteers may have Girl Scouts asking where the cookie money goes that we raise and this is an excellent question! It is amazing that our girls are thinking like business people and want to know how the sales they make are impacting not just themselves, but the entire council. For a look at “how the cookie crumbles,” check out this awesome graphic below:

If you are wondering how the premium cookies fit into this, the answer is simple, the increased cost of the cookies is covered by their increased price! After that, the higher production cost for the $6.00 cookies is exactly the same formula as the $5.00 cookies.

Some people have asked what the $2.62 per box sold is used for in the support and operation of the council. To see that in detail, you should definitely check out our published financial documents on our website: http://www.girlscoutsnv.org/en/about-girl-scouts/OurCouncil/financials.html. After a year ends, an external team audits our financials, then the audit is review by a volunteer audit committee, then the board approves the audited financials. Once they are approved by the board, they are posted on our website for all to see! We are still currently awaiting board approval for Fiscal Year 2017 financials, but will have them posted as soon as we can. The best part of all of this? All money raised in through the cookie sale or donations stays local here in Southern Nevada!


Date Reminders

  • The third and final round for booth selections opens at 7:00 pm this Friday, January 26, 2018. Again, that is 7:00 pm, not 7:00 am
  • The Opt-out forms for Junior, Cadette, Senior, and Ambassador troops are due Friday, January 26, 2018 @ 11:59 pm. I will send notifications to anyone that HAS submitted a form by tomorrow (1/25). If you do not receive a notification from GSSNV that we’ve received your form by tomorrow, it may have been lost in translation and you should resend it on Friday (1/26) to make the deadline. If accepted, you will be notified of this by Friday 2/9/2018.

Again, we appreciate everything you all do to make this program the largest and most successful girl-led business in the world!

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

2018 Week 3 Cookie Update

2018 Week 3 Cookie Update

Hello Everyone!

As we enter into week 3 of sales (and our final booth selection round), I want to update everyone with some helpful information!

Upcoming Dates

  • Friday, January 26 @ 7:00 pm: Final Round of Booth Selections – In this round you are able to pick outside of your Service Unit and you are not limited by numbers.
  • 2018 Initial Cookie Order:
    • Tuesday, January 30 @ 11:59 pm: Troop orders are due – Troop leaders, please make sure that your initial order is in eBudde and is submitted BEFORE this deadline.
    • Wednesday, February 1 @ 11:59 pm: Service Unit initial orders are due – Service Unit Product Managers, please make sure that all of the troops in your Service Unit have submitted their orders BEFORE this deadline.

New Booth Locations for Round 3

After a great series of discussion with Vons corporate, we are proud to announce that all remaining Vons locations will be uploaded and in the system for Round 3! Also, moving forward, Vons locations will be secured with blanket approval each year and we will no longer need to collect cookie booth authorizations store-by-store. This is the greatly improved process they follow in Arizona and we are excited to mirror our sister council here in Southern Nevada!

In other exciting booth news, we are still adding a ton of booths for Round 3, including some really unique, new, booth locations (hint: one might have to do with a monthly art festival in downtown)!


Placing Re-Orders

We have been working with our new Delivery Agent, Berger Allied Moving and Storage, on the logistics of placing re-orders and have some great updates so you are prepared for this season!

The delivery agent location needs pending orders (re-orders) submitted in eBudde 24-business-hours in advance so they have time to prepare the order. For example, if you would like to pick-up on a Tuesday, the deadline to submit your order into eBudde would be 8:59 am on the previous Monday. The warehouse considers Saturday a business day, so if you would like to pick-up on a Monday, the deadline to submit your order into eBudde would be 8:59 am on the previous Saturday. This chart can be used as a guideline for when your order will be available:

Order Submitted Before Earliest Pick-up Day
Saturday @ 9am Monday
Monday @ 9am Tuesday
Tuesday @ 9am Wednesday
Wednesday @ 9am Thursday
Thursday @ 9am Friday
Friday @ 9am Saturday

One you pick-up your pending order (re-order), it will not be reflected in eBudde until after 5pm the following business day from pick up.


Pending Customer Service Requests

As of this moment, we have answered almost all product sales questions through Yesterday. We are on-track, and will make every effort to, answer these questions within the next business day.


As always, we are committed to your success!

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

Thursday’s Cookie Update

Thursday’s Cookie Update

Good evening everyone!

As the team works through all of your emails and phone calls, we have noticed a few repeating questions that we wanted to address for everyone here!

Cookie Booths

We know that the girls love selling in front of Vons locations and they have been a great corporate partner with us, year-over-year. This year we noticed that a more-than-usual number of stores were not returning the Cookie Booth Authorization form. When we inquired why, we were directed to contact their corporate office. After a great phone call with their office, they informed us that they would like to transition to a blanket corporate approval process for all the Vons in our area as this is the way it is done in the Phoenix market. This means that, moving forward, council will get a blanket Cookie Booth Authorization for all Vons and volunteers will not need to contact them. If fact, Vons requested that leaders avoid reaching out to individual locations so that everything can be handled by corporate. We have been told that we will have a decision sometime tomorrow, and we will let you know here when we do.

As a reminder booth locations cannot be used exclusively by any troop and they all must be shared with all troops. This can be found on page 23 of the troop cookie manual. (though the manual mentions a “lottery,” this is referring to the three round booth selection process).


Fall Sale

We have received an update on the fall incentives from our vendors. M2 Media (the magazine people) shipped their incentives on 1/16/2018. Service Unit Product Managers should expect to receive the M2 items starting on Monday. The incentive items from Ashdon Farm (the nut and candy people) are scheduled to ship by Monday at the latest. When these ship, the Service Unit Product Managers will receive an email with a tracking number for their delivery.

For Service Units without Product Managers, the fall incentives will be mailed to the council office and we will reach out to all of you to arrange pick-up. Fall incentive for Juliettes will also be sent to council for pick-up at the office. Please note that for the spring cookie sale, Service Units not having any leadership will receive assistance from their sister Service Units in leading the Juliette Service Unit group.

We also want to extend an excited congratulations to Erin of Troop 713 for winning the iPad flash contest!


Email Requests

As you know, we have received a flood of email and phone requests to update eBudde rosters, update families and troops in Digital Cookie, and other general cookie questions. Many of these requests are taking longer than expected because of a unforeseen system limitation in eBudde. We originally thought that troop rosters would be able to be updated en masse daily from our MyGS system. It turns out that these updates must be completed on a girl-by-girl basis, manually. We appreciate everyone’s patience as we process all of these requests. As of this evening, we are caught-up with all requests received before yesterday (1/17). If you feel that you’ve requested a change before yesterday, but haven’t seen it in eBudde, please email customerservice@girlscoutsnv.org as soon as possible so the team can get that updated for you as soon as possible.

As always, I am so appreciative for all that you do to make our girls successful. Have a great evening!

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

Digital Cookie Training!

Digital Cookie Training!

Hi everyone,

I know many of you have questions about Digital Cookie and how it works. We have been working with the national office and now have an entire training portal related to Digital Cookie! You can find the portal by going to http://www.girlscoutsnv.org/content/dam/gssnv/documents/2017-2018%20Fall%20and%20Cookie%20Sale%20Docs/Digital%20Cookie%20Tip%20Sheets/Digital%20Cookie%20Index.pdf.

Of course, if you have any questions, or need help after checking this portal for answers, please feel free to email the team at customerservice@girlscoutsnv.org.

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

UPDATED: 2018 Week 2 Cookie Update

UPDATED: 2018 Week 2 Cookie Update

Good morning Members!

Before we launch round 2 of cookie booth site location today at noon, here are a few updates on all things cookies:

eBudde Updates

First, we have a team of staff today dedicated to answering all the Product Sales Cases that have been emailed regarding the cookie program.  Please be patient. We are working the oldest requests first to today’s requests and have set as a goal to be caught up with any requests received today by tomorrow morning.


Booth Site Selections

Round 2, opened today at 12 noon.  Please note that we will continue to secure additional booths for the round 3 on Friday, January 26th at 7pm.

We had an excellent suggestion by one of our members this morning.  After the booth sales at your local site, please follow up with a personal visit, or thank you notes from the girls perhaps with a picture of the girls in front of the business and send to the manager. Let’s build some additional good will!

In keeping with the promise and the law, and per the cookie manual, we will not be adding additional rounds for this season, but will bring it to the cookie task force for review in the 2019 season. Please remember, not all booth locations are created equal. Part of the lesson taught through the cookie financial literacy program is how to make the sale, regardless of the location.

Also, we have been doing our best to remove booth site selections outside of a troop’s service unit in round one. If you notice any we’ve missed, that you have not already emailed into customerservice@girlscoutsnv.org, or if there are any new ones from round 2, please send one email to customerservice@girlscoutsnv.org. We will have these removed before the final round begins.

As a reminder from a previous Facebook post, here is the schedule for the remaining rounds. While a round is open, troop leaders can add or drop booths at will. Once a round closes, booths may only be dropped, but none can be added:

  • Round Two is open and will remain so until Noon on 1/19.
  • Round Three will be from 7pm on 1/26 until the end of the sale (the last round is unlimited with no restrictions, so you can keep selecting until the sale ends, even outside of your service unit).

eBudde Technical Training Webinar

The eBudde technical training webinar last evening was recorded and is being uploaded to our YouTube site. You will be able to find that video here.


“Me and My Guy” Patch

YES, there will be a ME and MY GUY patch available.


2019 Cookie Task Group

Many of you have inquired about the cookie task for the 2019 sale, and here is what is in development to launch at the end of the 2018 Cookie Season:

  • A job description for the task group is being developed
  • How to apply to the group, and any eligibility requirements to serve
  • The survey results of all 2018 cookie members (survey to be sent at end of 2018 cookie sale)

Social Media

As a reminder, posts advertising the sale should only be on your PERSONAL page, not your business page, or ANY facebook groups.

Thank you for all that you do to make this sale amazing! If you need any assistance, please make sure you email customerservice@girlscoutsnv.org so we can handle your requests as quickly as possible!


Lemonade Stands and Cookies on the Go

As a reminder, Lemonade Stands and Cookies on the Go can be conducted from 2/17/2018-3/11/2018.

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677