Good afternoon, my Girl Scout family. As a result of Friday’s ACH error, my heart is breaking because I know of the disruption, disappointment, and failure of trust that you must feel towards the Council staff and towards me, your Interim CEO. I am saddened to tell you that this was indeed a human error on our part and be assured that this aspect will be addressed in the days to come. As a representative of GSUSA in Southern Nevada for the past 18 months, words cannot express my deep apologies for this egregious error.
The first ACH on March 2, 2018 went through successfully. The second ACH on March 16th went through successfully, however the results were not accurately loaded into eBudde. As a consequence, twice the amount was swept from accounts in error.
When we became aware of this early Friday morning, we immediately reversed the ACH. All funds from the third ACH will be returned to your account on Monday, March 26th. Any fees incurred to your Troop as a result of our mistake will be fully reimbursed.
We will be reinstating the corrected sweep on Wednesday, March 28th.
If you’ve incurred any overdraft fees, please complete this form no later than Thursday, April 5th at noon.
We will credit back fees on Friday, April 6th.
As I prepare to onboard a new CEO, have confidence that the lessons learned during this cookie season are well documented and will be reviewed in detail with our new CEO. And I further commit to you that we will have a plan in place to assure that you, our volunteers, will have a voice in planning and executing the 2019 cookie program. Look for a cookie survey in your email this week and the formation of the 2019 Cookie Committee to come.
For now, on this Saturday, my focus is on you our volunteers, leaders, and parents. I know that we are blessed to have your time and talents to assist us in carrying out our Girl Scout movement.
Once again, I offer my sincerest apologies and can only hope that you accept my apology in the spirit of Girl Scout sisterhood. I would welcome hearing from you directly.
Always your sister in Girl Scouts,
Girl Scouts of Southern Nevada
Here are some ideas on what your cookie seller can do as part of the Grand Cooke Club! Grand Cookie Club members are those cookie sellers who sell 1,000+ boxes of cookies.
Go to Girl Scout Summer Camp at Azalea Trails & Skyland Ranch!
In partnership with our Sisters for the Summer at the Girl Scouts of San Gorgonio, campers can choose a 3 night, 4-day camp experience on their own or a weekend with an adult. They’ll make new friends while making memories in the beauty of Southern California. Applies for any of our partner sessions.
Attend Camp Ducktail!
Did you know we’re offering 10 weeks of Ducktail Day Camp this summer? At camp, girls begin to gain that self-confidence for which Girl Scouts are famous. Every day is a new adventure, guaranteeing fun for our newest and returning campers alike!
What She’ll Experience at Ducktail Day Camp:
Go on an Ultimate Utah Adventure!
Calling all risk-takers! We’re heading east to Utah for an outdoor adventure! Certified staff from the Carbon County Recreation Department will lead Girl Scouts as they whitewater raft, rappel, and hike. Participants will experience college life as they sleep in dorms on the campus of Utah State University.
Attend Songfest Jamboree!
Join Girl Scouts from across the Southwest and the United States for a weekend of traditional campfire songs, badge work, and mountain adventure!
Going forward, as of the posting of this message, we will be utilizing the GSSNV Member Support only for member-to-member, troop or girl sharing, until the group is phased out on March 22, 2018. We understand that the group led solely by volunteers, https://www.facebook.com/groups/1895549597353868/ is available for you to join immediately. We recommend for member-to-member or troop-to-troop sharing, that you request to join this group.
Any questions, concerns or ideas for GSSNV council staff, including those to the CEO, to answer on any operational issue must be submitted through email@example.com.
The way in which we have been doing business on this page to handle individual issues, is not working and is not sustainable, and as such has led to a level of discourse on this site which is routinely not in keeping with the spirit of the Girl Scout Promise nor Law. In addition, many of your questions are often embedded in a 30-50 or more, comment thread under one post requiring additional time to discover your questions.
In the future, if we see several cases come in to customer service for an issue, we can then communicate back in an orderly and complete fashion to everyone. Everyone will have the opportunity to then see the same response to a question at the same time. More importantly, the system allows us to document your emails and calls, and to manage the case notes from one staff member to another.
Hurricane Harvey was an unprecedented storm that, due to the long stretch of time it lingered over Texas and Louisiana, led to massive flooding and devastation in many communities. Unfortunately, Harvey negatively affected many of our girls and their families, as well as several council colleagues and their loved ones.
Many of you have asked how you can contribute to the recovery efforts for our sister Girl Scouts. We have learned when girls have experienced natural disasters like these and are surrounded by recovery efforts, participating in Girl Scouts can be one way to help them, and their families, feel some sense of normalcy.
That’s why GSUSA, with the strong support of our National Board, is lifting fundraising restrictions to enable girls to raise money for Girl Scouting recovery efforts at the four impacted councils: Girl Scouts of San Jacinto, Girl Scouts of Greater South Texas, Girl Scouts of Central Texas, and Girl Scouts of Louisiana–Pines to the Gulf.
Fundraising efforts will be undertaken with the sole intention of providing membership scholarships to impacted girls. Such scholarships are typically defined as dues, uniforms, credentials (e.g., insignia worn on uniforms), and Girl Scout materials. To contribute to this effort, please go to www.girlscouts.org/hurricaneharvey or text HurricaneHarvey to 41444. You can give to the fund for all four councils, which GSUSA will distribute based on their need, as defined by impacted membership, or you can choose a specific council.
Furthermore, the impacted councils remain so grateful for the outpouring of support. However, please note that these councils continue to ask for time to assess and focus on their specific needs and to get back up and running during this critical time. Although material donations and troop offers of assistance have been greatly appreciated, as you can imagine, the councils are not currently in a position to process and organize them.
Stay tuned for more information from GSUSA and councils on how Girl Scouts can support other Girl Scouts during this time, for example by teaming up on projects that troops in these areas are carrying out to support recovery efforts in their communities. GSUSA will be sending out an Action Guide on Disaster Relief early next week.
And sadly, while we are working to support our members and their families whom Harvey has negatively impacted, we are also monitoring Hurricane Irma and Hurricane Jose behind it for possible impact on our members.
It’s been an incredibly challenging time for many people in the affected areas, and Girl Scouts have displayed tremendous courage, confidence, and character during such a trying time. It’s been heartening to see so many in our Movement come together to help the affected communities in their time of need.