Thursday’s Cookie Update

Thursday’s Cookie Update

Good evening everyone!

As the team works through all of your emails and phone calls, we have noticed a few repeating questions that we wanted to address for everyone here!

Cookie Booths

We know that the girls love selling in front of Vons locations and they have been a great corporate partner with us, year-over-year. This year we noticed that a more-than-usual number of stores were not returning the Cookie Booth Authorization form. When we inquired why, we were directed to contact their corporate office. After a great phone call with their office, they informed us that they would like to transition to a blanket corporate approval process for all the Vons in our area as this is the way it is done in the Phoenix market. This means that, moving forward, council will get a blanket Cookie Booth Authorization for all Vons and volunteers will not need to contact them. If fact, Vons requested that leaders avoid reaching out to individual locations so that everything can be handled by corporate. We have been told that we will have a decision sometime tomorrow, and we will let you know here when we do.

As a reminder booth locations cannot be used exclusively by any troop and they all must be shared with all troops. This can be found on page 23 of the troop cookie manual. (though the manual mentions a “lottery,” this is referring to the three round booth selection process).


Fall Sale

We have received an update on the fall incentives from our vendors. M2 Media (the magazine people) shipped their incentives on 1/16/2018. Service Unit Product Managers should expect to receive the M2 items starting on Monday. The incentive items from Ashdon Farm (the nut and candy people) are scheduled to ship by Monday at the latest. When these ship, the Service Unit Product Managers will receive an email with a tracking number for their delivery.

For Service Units without Product Managers, the fall incentives will be mailed to the council office and we will reach out to all of you to arrange pick-up. Fall incentive for Juliettes will also be sent to council for pick-up at the office. Please note that for the spring cookie sale, Service Units not having any leadership will receive assistance from their sister Service Units in leading the Juliette Service Unit group.

We also want to extend an excited congratulations to Erin of Troop 713 for winning the iPad flash contest!


Email Requests

As you know, we have received a flood of email and phone requests to update eBudde rosters, update families and troops in Digital Cookie, and other general cookie questions. Many of these requests are taking longer than expected because of a unforeseen system limitation in eBudde. We originally thought that troop rosters would be able to be updated en masse daily from our MyGS system. It turns out that these updates must be completed on a girl-by-girl basis, manually. We appreciate everyone’s patience as we process all of these requests. As of this evening, we are caught-up with all requests received before yesterday (1/17). If you feel that you’ve requested a change before yesterday, but haven’t seen it in eBudde, please email customerservice@girlscoutsnv.org as soon as possible so the team can get that updated for you as soon as possible.

As always, I am so appreciative for all that you do to make our girls successful. Have a great evening!

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

Digital Cookie Training!

Digital Cookie Training!

Hi everyone,

I know many of you have questions about Digital Cookie and how it works. We have been working with the national office and now have an entire training portal related to Digital Cookie! You can find the portal by going to http://www.girlscoutsnv.org/content/dam/gssnv/documents/2017-2018%20Fall%20and%20Cookie%20Sale%20Docs/Digital%20Cookie%20Tip%20Sheets/Digital%20Cookie%20Index.pdf.

Of course, if you have any questions, or need help after checking this portal for answers, please feel free to email the team at customerservice@girlscoutsnv.org.

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

UPDATED: 2018 Week 2 Cookie Update

UPDATED: 2018 Week 2 Cookie Update

Good morning Members!

Before we launch round 2 of cookie booth site location today at noon, here are a few updates on all things cookies:

eBudde Updates

First, we have a team of staff today dedicated to answering all the Product Sales Cases that have been emailed regarding the cookie program.  Please be patient. We are working the oldest requests first to today’s requests and have set as a goal to be caught up with any requests received today by tomorrow morning.


Booth Site Selections

Round 2, opened today at 12 noon.  Please note that we will continue to secure additional booths for the round 3 on Friday, January 26th at 7pm.

We had an excellent suggestion by one of our members this morning.  After the booth sales at your local site, please follow up with a personal visit, or thank you notes from the girls perhaps with a picture of the girls in front of the business and send to the manager. Let’s build some additional good will!

In keeping with the promise and the law, and per the cookie manual, we will not be adding additional rounds for this season, but will bring it to the cookie task force for review in the 2019 season. Please remember, not all booth locations are created equal. Part of the lesson taught through the cookie financial literacy program is how to make the sale, regardless of the location.

Also, we have been doing our best to remove booth site selections outside of a troop’s service unit in round one. If you notice any we’ve missed, that you have not already emailed into customerservice@girlscoutsnv.org, or if there are any new ones from round 2, please send one email to customerservice@girlscoutsnv.org. We will have these removed before the final round begins.

As a reminder from a previous Facebook post, here is the schedule for the remaining rounds. While a round is open, troop leaders can add or drop booths at will. Once a round closes, booths may only be dropped, but none can be added:

  • Round Two is open and will remain so until Noon on 1/19.
  • Round Three will be from 7pm on 1/26 until the end of the sale (the last round is unlimited with no restrictions, so you can keep selecting until the sale ends, even outside of your service unit).

eBudde Technical Training Webinar

The eBudde technical training webinar last evening was recorded and is being uploaded to our YouTube site. You will be able to find that video here.


“Me and My Guy” Patch

YES, there will be a ME and MY GUY patch available.


2019 Cookie Task Group

Many of you have inquired about the cookie task for the 2019 sale, and here is what is in development to launch at the end of the 2018 Cookie Season:

  • A job description for the task group is being developed
  • How to apply to the group, and any eligibility requirements to serve
  • The survey results of all 2018 cookie members (survey to be sent at end of 2018 cookie sale)

Social Media

As a reminder, posts advertising the sale should only be on your PERSONAL page, not your business page, or ANY facebook groups.

Thank you for all that you do to make this sale amazing! If you need any assistance, please make sure you email customerservice@girlscoutsnv.org so we can handle your requests as quickly as possible!


Lemonade Stands and Cookies on the Go

As a reminder, Lemonade Stands and Cookies on the Go can be conducted from 2/17/2018-3/11/2018.

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

The 2018 Cookie Season Officially Begins!

The 2018 Cookie Season Officially Begins!

Good evening cookie team!

We have some exciting news and updates for you to launch the official 2018 Cookie Season!

Booths:

All booths that are available for round 1 are finalized and in eBudde. This round is open now and will remain open until Noon on Monday, January 15, 2018. If there are locations that you see missing, we are either still waiting for final approval from the local store manager, or that location has declined to host us this year. If we are waiting for final approval, we will do our best to get these for round 2 on Wednesday. Any partners that decline to host us will be updated here on Cookie Corner so no one is kept waiting to see them in eBudde.

As a reminder, please do not approach any corporate booths. If you’d like to help with corporate booths, please contact me first so we can coordinate and operate as a team.


eBudde:

We have currently processed all of the requests for leaders to access eBudde that we’ve received before 9am this morning. If you still do not have access, please email customerservice@girlscoutsnv.org with the subject “Troop Leader eBudde Access.” We will make these requests the highest priority so everyone can participate in round 2 of booth selections on Wednesday.

If your roster is not correct in eBudde, please send an email to customerservice@girlscoutsnv.org with the corrections you need. To help expedite these requests, please make sure your troop roster is correct in MyGS. If it is not, please still email customerservice@girlscoutsnv.org, but we will have to correct your roster in MyGS before we correct it in eBudde. These requests are being processed as quickly as possible, on a first-come first-serve basis, based on the time your email is received.


Social Media and the Cookie Sale:

As a reminder, while online social networking sites are a great place for teens (13 and older with parental permission) to ask for cookie orders, girls cannot sell cookies on eBay, Craigslist or ANY Facebook groups (whether they are a buy/sell group or a regular group). Also, girls under 13 can only ask on their parents personal social media account for customers to purchase cookies. Be sure girls follow the GSUSA safety guidelines for online marketing.


Digital Cookie Questions:

If you or a member of your troop still need access to Digital Cookie, we need to make sure that they are showing on your roster in eBudde first (see the above section about eBudde). The two systems are linked and dependent on one another. If your roster is correct in eBudde and someone is still having an issue accessing the system, please follow these guidelines for requesting a new registration email from Digital Cookie. If your troop member is still having issues after following those instructions, please email customerservice@girlscoutsnv.org for assistance. As with eBudde updates, these requests are being processed as quickly as possible, on a first-come first-serve basis, based on the time your email is received.


I want to thank everyone for all of their hard work and dedication as we begin this new and exciting cookie sale. While I know this sale can be difficult and time-consuming, I want to remind everyone to try and always assume positive intent. We are all here to make sure that the girls have a fantastic experience and get the absolute most from their selling experience. As the sales continues, please remember to live by the Girl Scout Promise & Law and to continue to be a sister to every Girl Scout.

Yours in Scouting (and cookies!),
Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

2018 Cookie Booth Selection – Round 1 (and a warehouse update!)

2018 Cookie Booth Selection – Round 1 (and a warehouse update!)

Good evening cookie team!

I have a few updates for you on this exciting cookie Thursday!

Booths:

We are on the eve of our first round of cookie booths, huzzah! Today, I have been working with all of our last minute community partners to get the booth authorization forms that they have been promising us for a few weeks. We are currently uploading all of the booths we currently have into eBudde and you should start to see them appear shortly. If you do not see anything in your service unit right away, please be patient, there are a LOT of booths to upload.

There are a handful community partners that are still waiting of final approvals from their senior management and will not be in the first round of booths, but WILL be in round 2. Some of these partners are:

  • Albertsons (This is not definite. As you all know, we have had challenges securing these booths in the past, but I am working diligently to get them back this year!)
  • Michaels
  • Big-5
  • Hobby Lobby
  • Sprouts
  • Petsmart
  • WinCo
  • Joann
  • Various local retailers

A lot of our traditional partners (and a few new ones!) are already confirmed, such as:

  • Wal-Mart
  • Smith’s
  • Lowe’s
  • Von’s
  • Coffee Bean & Tea Leaf
  • RC Willey
  • REI
  • Toys R Us
  • Babys R Us
  • Tuesday Morning
  • ReMax Realty
  • Dunkin Donuts
  • First Friday Foundation
  • Ted Wiens Automotive
  • IHOP

We are also trying to get even more exciting a new booth locations with the following partners:

  • Enterprise Rent-a-Cars
  • Kohls
  • Uber
  • Old Navy

Troop Rosters:

If you are waiting on girls to be added to or removed from your roster, please do not worry. We are still working on loading all of the requests we’ve received, but we have received a LOT of requests and the process to correct them is very manual and time consuming. Luckily, the rosters need to be up to date before the initial order is due (which is 1/30/2018), so we have time to get all of those roster corrections processed before they have any impact on your sale.

If you are a troop leader that needs access to eBudde to see your troop before the booth selection at 9am tomorrow, please email customerservice@girlscoutsnv.org with the subject “URGENT: Troop Leader eBudde Access.” We will make these requests the highest priority so you all have access for the booth selection tomorrow.

We are very excited about this sales season and are looking forward to turning Las Vegas green with the largest girl-led business in the world!


Update to the Warehouse Hours:

On another note, we have confirmed that the cookie cupboard warehouse WILL be open for business on President’s Day (Monday, February 19, 2018). They will be open 9am-12pm & 1pm-5pm.

Thanks for all that you do, and if you have any questions, please feel free to reach out and email me at customerservice@girlscoutsnv.org.

Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

2018 eBudde Technical Training

2018 eBudde Technical Training

Hello everyone!

With the new cookie season comes a new baker! Little Brownie Bakers will be hosting a LIVE webinar to train all of you on the technical side of the eBudde cookie management system. If you cannot make it, don’t worry! The webinar will be recorded and posted right here in cookie corner! All the information you need about the webinar is below:

  • Who: This training is open to all leaders and volunteers participating in the 2018 Cookie Sale
  • What: Interactive technical training on the eBudde cookie management system
  • When: Tuesday, January 16, 2018 – 6:30pm to 8:30pm.
  • Where: Anywhere you have an internet connection! (Pajamas from a comfy couch is HIGHLY recommended)
  • Why: We received a lot of request from our members to learn more and ask questions from an expert in eBudde.

If this seems like something you’d like to attend, you can register for FREE online here: https://attendee.gotowebinar.com/register/7767688298891427331.

Thanks!

Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

2018 Cookie Warehouse Information

2018 Cookie Warehouse Information

Hello Everyone!

We are so excited to announce our 2018 Cookie Warehouse hours and a handy one sheet with all the Warehouse information!

Name: Berger Allied Moving & Storage

Address: 600 E. Cheyenne Ave, North Las Vegas, NV 89030

Days and Hours open for cupboard reorder pick-up:

  • Monday*/Wednesday/Friday: 9am-12pm & 1pm-5pm
  • Tuesday/Thursday: 9am-12pm and 1pm-7pm
  • Saturday (2/23, 3/3, 3/10) 9am-1pm

*We have confirmed that the cupboard will be open for business as usual on President’s day, February 19, 2018

Our 2018 Mega Drop will be held at the Warehouse on Feb 17th 2018!

Helpful hints for our new delivery agent:

  • Troops must submit a pending order in eBudde 24 hours in advance of pick-up so that warehouse staff can pull and stage your order.
  • Troops must bring a printed confirmation of your order to the warehouse cupboard (done through eBudde).
  • No exchanges or returns at the warehouse cupboard as we need to keep this cupboard a simple one-way directional flow of cookies. Council exchanges will only be done on a case-by-case basis and need to be coordinated through Council by emailing: customerservice@girlscoutsnv.org
  • A troop’s initial order should include what the troop needs not only to fulfill preorders, but also what you think you’ll need to get through the first weekend of booths.

For a quick reference guide with this information, check this out! http://www.girlscoutsnv.org/content/dam/gssnv/documents/2017-2018%20Fall%20and%20Cookie%20Sale%20Docs/2018%20Cookie%20Warehouse%20Information.pdf.

Thanks!

Hilary Fuller
Director of Product Sales
Girl Scouts of Southern Nevada
(702)385-3677

About Hilary

Hilary Fuller has been with GSSNV since September 2014 working in various roles with our Council and helping every year as a cookie expert during the Cookie Sale. She was most recently the Director of Membership before moving over to Director of Product Sales. She is so excited to continue supporting the Volunteers with the Product Sale. To get in touch with Hilary, you can email her here